If a cocktail box arrives and it or the contents are damaged, please contact us at support@DUSK.app within seven (7) days of receipt of the cocktail box. We may require the return or photographic documentation of any product or packaging which you are dissatisfied, which we will notify you of via email and will notify you of the approval or rejection of your refund / replacement.
Any replacement may be for individual cocktails or the entire cocktail box at our expense or a full or partial credit or refund of the purchase price for the cocktail / cocktail box. If we choose to provide a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@DUSK.app